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How We Protect Your Personal Data

fix77 login is committed to handling your personal data with care — from the moment you open an account through every deposit you make via DANA, OVO, GoPay…

Data encrypted in transit and at restDANA, OVO, GoPay, QRIS transaction privacyAccount data retention policy disclosedYour right to request data deletionContact channel for privacy queries
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fix77 login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold on your account, need to correct inaccurate information, or want to submit a deletion request, our privacy support team is available seven days a week. You can also reach us from Makassar or anywhere across Indonesia through the channels listed below — response times vary by channel, but we aim to acknowledge every privacy request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Open the chat widget on the bottom-right corner of any page, select 'Privacy & Account', and a support agent will pick up your query. Available from 08.00 to 24.00 WIB every day.

Email Support

Send your privacy request to our dedicated privacy inbox. Include your registered email address and a brief description of your request so we can verify your identity before processing.

Help Centre Form

Log into your account, navigate to Settings › Help Centre › Privacy Request, and submit the form directly. This route gives you a ticket reference number you can track in real time.

HOW WE HANDLE DATA

Explore Our Data Handling Practices

Every layer of our data handling — from the moment you tap 'deposit' with OVO to the moment a withdrawal lands back in your GoPay wallet — is designed with your privacy…

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.3 encryption. Data stored in our databases — including your payment method references for DANA, OVO, GoPay, and QRIS — is encrypted at rest using AES-256.

Cookie Policy

We use strictly necessary cookies to keep your session active and preference cookies to remember your lobby language and display settings. Analytics cookies run in anonymised mode only. You can adjust cookie preferences from the footer link at any time.

Account Security

Two-step verification is available for your account login and is strongly encouraged. Any login attempt from an unrecognised device triggers an email alert to your registered address so you can act immediately if access was not initiated by you.

Data Retention

Account registration data is retained for the duration of your account's active life plus an additional period as required under applicable financial record-keeping standards — exact retention length depends on local law. Inactive accounts are flagged for review after 24 months.

Third-Party Sharing

We share data only with processors directly involved in your service — payment rails like DANA and GoPay, identity verification services, and fraud-detection partners. We do not share personal data with advertisers or data brokers under any circumstances.

Your Right to Access

You can request a copy of all personal data we hold on you at any time. Submit the request through the Help Centre form or via email; we will deliver a structured data export within seven working days of identity confirmation.

Switch Through Common Privacy Questions

These are the questions we receive most often about data privacy at fix77 login. If your question is not answered below, reach our privacy team via live chat between 08.00 and 24.00 WIB or send an email and we will respond within one business day.

We collect your name, email address, phone number, and payment method identifiers — for example your DANA phone number or OVO account reference. We also log device type, IP address, and session timestamps for account security purposes.

We share data only with processors essential to your service — payment processors like GoPay and QRIS-linked banks, fraud detection services, and identity verification partners. We do not sell or share your data with advertisers or unrelated third parties.

Your data is retained while your account is active and for a period afterwards as required by applicable financial record-keeping standards. The exact retention period depends on local law. You may request deletion of non-mandatory data at any time.

Log into your account and go to Settings › Help Centre › Privacy Request, or email our privacy team directly. We will verify your identity and respond within seven working days with either your data export or confirmation of deletion.

Payment method references are stored in encrypted form using AES-256 at rest and transmitted only over TLS 1.3 connections. We never store full payment credentials — only the identifiers required to process your deposit or withdrawal.

We use session cookies (required for login), preference cookies (lobby settings), and anonymised analytics cookies. You can view and adjust your cookie preferences at any time by clicking 'Cookie Settings' in the page footer — no account login required.

When you close your account, we delete or anonymise personal data that we are not legally required to retain. Transaction records are kept for the period required under applicable financial compliance standards; this depends on local law.

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