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How we protect your account and data

Your account information stays encrypted and secure on our servers. We process withdrawals with verified identity checks, keep transaction records for your protection, and give you full control…

Encrypted account accessIdentity-verified withdrawalsYour data, your controlDANA, OVO, GoPay, QRIS secure
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fix77 login How we protect your account and data
CONTACT & ASSISTANCE

Reach our legal and support team

Questions about your account rights, data requests, or our policies? We've put multiple contact channels in place so you can reach us by the method that suits you. Our support team in Makassar and regional coverage handles account queries, withdrawal disputes and privacy requests during our standard business hours. You can also submit formal data access or deletion requests through your account dashboard.

Team online

Live chat support

Open your account dashboard and select the support icon in the bottom-right corner. Our team responds to legal and account queries within two business hours on weekdays.

Email for formal requests

Send data access, deletion or privacy concerns to [email protected]. Include your account username and registered email so we can verify your identity and process your request within ten working days.

Account dispute channel

Report suspicious withdrawals or transaction disputes directly through your account settings under Security. Flag the transaction and describe the issue; we investigate within five business days.

HOW WE OPERATE

Data security, retention and your control

We encrypt every login session and every payment instruction using industry-standard SSL protocols. Your withdrawal requests are flagged against your registered identity and cross-checked with your deposit history before processing.

SSL encryption on all access

Every login and payment is encrypted end-to-end so no third party can intercept your credentials or transaction details while they travel between your device and our servers.

Identity verification for payouts

Before any withdrawal clears, we verify your registered name, date of birth and registered bank or e-wallet against our records. Mismatches halt the payout until you confirm your details.

Cookies and session management

We use session cookies to keep you logged in and to track your in-session activity. You can disable cookies in your browser settings at any time; your next login will require full authentication.

Data retention schedule

We keep active account records and transaction history for as long as your account is open, plus twelve months after closure for dispute resolution and regulatory compliance. Older records are archived securely.

Export your personal data

Request a full export of your account data, transaction history and personal profile by emailing [email protected] with your account username. We deliver a machine-readable file within fifteen days.

Request account closure or data deletion

You can request permanent account closure and data deletion where local law permits by submitting a written request via your support ticket. We process closure requests within ten business days and delete associated personal data according to regulatory timelines.

Frequently asked legal questions

When you request account closure, we stop processing new transactions immediately. Your account history and deposits remain on file for dispute resolution and regulatory purposes. Personal data is deleted or archived according to local retention law. You can request a data export before closure to keep records for your own files.

Open your account, go to your transaction history, and flag the transaction as disputed. Our security team investigates within five business days. Include your DANA, OVO, GoPay or QRIS reference number if the payment was made through one of these methods. We'll reverse confirmed fraudulent withdrawals.

No. We do not sell your personal data to third parties. We share information only with our payment processors (DANA, OVO, GoPay, QRIS) to verify and clear your deposits and withdrawals, and with law enforcement or regulators where local law requires it.

We retain all withdrawal records for twelve months after the transaction, plus any additional period required by local financial regulations. You can request a copy of any past withdrawal by emailing support with your transaction date and amount.

Yes. Go to your account settings under Wallet and select your payment method. You can add or remove DANA, OVO, GoPay, QRIS or bank account details at any time. Future withdrawals will use your updated method. Changes take effect immediately.

If your DANA, OVO, GoPay or QRIS deposit shows as sent but hasn't appeared in your account after sixty minutes, contact support immediately with your payment reference. We investigate and trace the transaction with your payment provider, then credit your account if the deposit was verified on their end.

The complete terms and privacy policy are linked in the footer of fix77 login. You can also request a physical or digital copy by emailing [email protected]. We recommend reviewing them before you open your account or whenever our policies change.

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